Frequently Asked Questions

Can I register online?

You need to open an account by request using the Open An Account Page

How long does it take to prepare your application?

Preparing a new account typically takes between 3-7 working days and we will be in touch as soon as it is ready for you to place your first order. You will then be supplied login details in order to use our online shop. Prices are only displayed to registered customers.

How do I pay?

After placing your order, our sales team will confirm the stock is available and we will ask you to make a Pro Forma payment. This can be sent via BACS transfer, or you can phone to make a card payment. (Debit card or a business credit card with a 2% charge of the transaction fee added.) Payments are not currently available online but we are working on this for the near future. After funds are cleared, we will pick and dispatch your order as soon as possible. We advise you to pay as soon as possible to guarantee the stock is available to you. In some cases, we can offer a credit facility. This is available on request and only granted after a credit check is approved.

Can I specify a day for delivery?

Our local area is based in the North West and we deliver to Liverpool, Manchester, Birmingham and Leeds typically on a Wednesday and a Friday. 

Can I track the status of my order?

Regal will guide you through the process of placing orders and organising collection or delivery by your carrier. Please call us for any updates on deliveries or orders being prepared for collection.

What type of premises do I need to accept a delivery? 

As all our orders are delivered palletised and dropped curbside, your delivery address will need to be accessible for large vehicles.

Do you deliver directly to Amazon? 

Regal currently do not deliver directly to Amazon but we do deliver to fulfilment centres such as smart-fulfilment.co.uk that will pick, pack and post an item on your behalf.

Can I change my delivery address?

For security purposes you must contact our admin team if you wish to change your delivery address.

How do I return items?

If you have received an incorrect delivery or any damaged goods you can contact your account manager and they will either credit you or arrange for the goods to be delivered with your next order.Â